Return Policy -

All artwork is eligible for return within seven (7) days of receipt, except for customized artwork.  You will be informed at the time of your purchase if an item is not returnable.

 

We try to do everything possible for our clients to be pleased with their purchases and our service.  However, should a situation arise in which you are not fully satisfied with your purchase and/or an alternative solution cannot be met, we will gladly refund your money, less 3% restocking fee of the items retail price.  All fees associated with a return such as Shipping, Packaging, Taxes and Exchanges are the responsibility of the party returning such item(s). 

 

If the return is due to a defective product or through error on our part, we will cover the associated fee's for the return.

 

As we hope that each and every purchase of our products is done with complete satisfaction, we highly recommend that information pertaining to the product you wish to purchase is fully obtained beforehand.

Please contact us by mail at tylerhetlandfreelance @gmail.com for further information or to discuss refund or exchange options.

 

Refunds -

You can expect a refund in the same form of payment originally used for purchase within 7 to 14 business days of the artist receiving your return, provided it has arrived safely.  You will be credited for the price of the artwork, minus shipping costs and if applicable, 3% restocking fee.  If the product has been returned due to a defective product or error on our part, the above fees will not apply.

 

WE CANNOT ACCEPT ITEMS THAT HAVE BEEN DAMAGED, ALTERED OR WORN.

 

You will receive an email (if one has been provided) when the artist receives your return.  If you have any questions, please send an email to tylerhetlandfreelance @gmail.com

 

Artwork Damaged In Transit -

If your package appears damaged, please call us immediately so that arrangements can be made to have it picked up and inspected.  Please retain all of the original packaging materials.

 

Cancellations -

Any order that is not a special order or customer order can be cancelled prior to the artist shipping the work.  Please contact us by email at (your email@gmail.com)to cancel an order.  You can expect a refund in the same form of payment originally used for the purchase within 7 to 14 business days.

PRIVACY POLICY

Information Collection, Use, and Sharing

 

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

 

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

 

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

 

Your Access To and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

 

  • See what data we have about you, if any.

  • Change/correct any data we have about you.

  • Have us delete any data we have about you.

  • Express any concern you have about our use of your data.

 

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

 

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

 

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

 

Updates

 

Our Privacy Policy may change from time to time and all updates will be posted on this page.

 

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 307-363-1496